What type of documents can I upload?
Currently we are able to process the following document types: Microsoft Office
2003 Documents (Word, Excel, PowerPoint, Publisher), Text, JPEG, PNG, Windows
Bitmap, TIFF, Adobe Acrobat, HTML, and RTF. If you have a specific
document type that is not on this list, contact us and request it. You can also
upload Microsoft Word merge documents. See "How do I
create a merge document" below.
How do I optimize my document?
Optimized documents will save time and money during transmission. As a
general rule, you can assume that the smaller file size will yield faster
transmit times. To accomplish smaller document sizes you should employ
one or more of the following steps.
Remove colored or shaded backgrounds and gray scale images. Documents
with black on white images are easier to read and transmit the fastest.
Replace colored text with black text. Your document should be sent to us
in black and white only. Any colors left in your document will be
converted to a gray scale representation and therefore increases transmit
Consolidate your message into fewer printed characters. The
more complex your document is, the more time it will take to transmit.
My uploaded Word/Excel documents do not look the way they do on my
Your document is loaded into our system and then converted to a static
image that can be transmitted to other fax machines. Consequently, there
are things to avoid when creating documents used for transmission. Here
are some recommendations for successful document processing:
Do not use advanced formatting features in Word and Excel such as
WordArt. We specifically do not support documents that contain WordArt.
Do not set any of your margins less than 0.5". Preferably, you should
allow for 1" margins around the page to prevent text from shifting during
With merge documents, you need to keep in mind that merged data can and will
cause text in your document to shift down the page. Always provide enough
room to compensate for this occurrence. If you do not, you may find
that your document is transmitted with extra blank pages.
The extra pages are result of Word allowing for sizable merge
Make sure your document is formatted for portrait output. This means the
page will be 7.5" wide or less and 10" tall or less.
I just can't get the uploaded document to look the way I want.
One way to solve formatting issues is to convert your document to an
Adobe Acrobat PDF file or a static graphic image such as GIF or
JPEG. By doing the conversion on your own workstation, you are assured of
output exactly as it is on your workstation. However, static images are
not supported for document merging.
How do I create a merge document?
Merge documents allow you to customize your document for each
recipient by inserting merge fields which are replaced with information from
the recipient list (such as name, address, etc.) at fax time. In order to help
our clients have a trouble free experience with merge documents, we have
created a new application to walk you through the process. To start this
process, download and run the
Merge Document Creation Utility (requires Microsoft Windows 95 or
higher and Microsoft Word 97 or higher). This application will guide you
through creation of a Microsoft Word Merge document on your workstation.
We now require all documents to be created using either the
Merge Document Creation Utility or the downloaded template for
non Windows users.
I want to create a merge document but can't run the Merge Document
For those users that cannot run the utility, we have provided a
downloadable document and data file. Follow these steps to make a
Download this document to your workstation:
Download this data file to your workstation:
Open the document you downloaded and when prompted for a data file, point to
the mrgdata.csv file that you downloaded.
Modify the word document as needed with your content and data fields.
Keep in mind that you should only use the merge fields that are available from
the "Insert Merge Fields" option in Word. Other merge fields will be
removed from your document when it is uploaded to our system. Also, make
sure that you provide enough space at the bottom of the document for data to
shift down as data is merged. Long names and addresses can result in your
document spilling over to 2 or more pages and costing you money.
After you have the document prepared, save it and upload to the site on the
Document Manager page making sure that you indicate this document is of type